Terms & conditions

  • Home
  • Terms & conditions

www.car-r.com
Effective date: 15th May 2024

1. Introduction

These Terms and Conditions (the “Terms”) are a legal agreement between you (“User,” “you,” or “your”) and Carr App Ltd (“Carr,” “we,” “us,” or “our”), a company registered in England and Wales under company number 15647355 registered office at First Floor Office, 3 Hornton Place, London, W8 4LZ. These Terms govern your access to and use of the Carr mobile application (the “App”) and the services we provide through the App (the “Services”).
By accessing or using the App or Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree to these Terms, you must not access or use the App or Services.

1.1 Definitions

  • “App” refers to the Carr mobile application, owned and operated by Carr App Ltd.
  • “Carr”, “we”, “us”, or “our” refers to Carr App Ltd, a company registered in England and Wales under company number 15647355 having registered office at First Floor Office, 3 Hornton Place, London, W8 4LZ.
  • “Services” refers to all features, content, and functionalities offered through the App, both free and paid.
  • “Terms” refers to these Terms and Conditions, which govern your use of the App and Services.
  • “User”, “you”, or “your” refers to any individual or entity who accesses or uses the App.
  • “Content” refers to any information, data, text, images, videos, or other materials available through the App.
  • “Third-Party Services” refers to any services, products, or content provided by third parties and accessible through the App.

1.2 Acceptance of Terms

By downloading, installing, accessing, or using the App or Services, you signify your acceptance of these Terms. If you do not agree to these Terms, you must not use the App or Services. Carr reserves the right to modify these Terms at any time, and such modifications shall be effective immediately upon posting of the modified Terms on the App or website. Your continued use of the App or Services following the posting of changes constitutes your acceptance of such changes. It is your responsibility to review these Terms periodically for any modifications.

1.3 Eligibility

You affirm that you are at least 18 years old and a resident of the United Kingdom. You also confirm that you have the legal capacity to enter into this agreement. If you are using the App or Services on behalf of an entity, you represent and warrant that you have the authority to bind such entity to these Terms. The App and Services are intended for personal, non-commercial use only. You agree to use the App and Services in compliance with all applicable laws and regulations. You further agree not to use the App or Services for any unlawful or prohibited purposes.

2. Account Registration and Use

2.1 Account Creation

To access certain features of the App, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

To create an account, you will need to provide the following personal information:

  • Full Name
  • Email Address
  • Phone Number (for account verification purposes)
  • Vehicle Registration Number

2.2 Account Security

You agree to notify Carr immediately of any unauthorised use of your account or any other breach of security. Carr will not be liable for any losses caused by any unauthorised use of your account. You may not use anyone else’s account without their express permission.

2.3 User Responsibilities

You are responsible for all activities that occur under your account, including any charges incurred for the use of paid features. You agree to use the App in compliance with all applicable laws and regulations. You must not use the App for any unlawful or prohibited purposes, including but not limited to:

  • Violating any applicable laws or regulations.
  • Infringing on the intellectual property rights of Carr or others.
  • Transmitting any harmful, abusive, defamatory, or obscene content.
  • Interfering with or disrupting the App or its servers.
  • Impersonating any person or entity.
  • Collecting or harvesting any personally identifiable information from the App.
  • Using the App for any commercial or business purposes without Carr’s prior written consent.
  • Disassembling, decompiling, reverse-engineering, or creating derivative works based on the App or Services.
  • Reproducing, distributing, modifying, displaying, or performing the App or Services, or any part thereof, without Carr’s prior written consent.
  • Using any automated means, including but not limited to, web scraping, bots, or spiders, to collect information from the App or Services.
  • Circumventing, disabling, or otherwise interfering with security-related features of the App or Services.

3. Paid Features and Services

3.1 Drivable Charges

Carr facilitates payments for various driving-related fees, such as Congestion Charge, Clean Air Zone (CAZ) charges, Ultra Low Emission Zone (ULEZ) charges, and others. By using Carr to make these payments, you authorise Carr to act as an intermediary and process the payments based on the information you provide to us . Your payment, with the information provided is transmitted to the third-party provider or relevant organisation, just as if you were making the payment directly. Carr only facilitates these payments and is not the final service provider. Carr is not liable for any errors made by you during the data entry process or any other processing errors that may occur after the data is sent to the third-party provider or relevant organisation.

Additionally, Carr does not accept responsibility for changes in fees charged by third parties, discrepancies in amounts charged, or any disputes related to services provided by third parties. You must ensure that all information provided when making a payment is accurate and complete to avoid any issues. Carr is also not responsible for issuing refunds for mistakes.

3.2 Vehicle Compliance Data

Carr provides data within the app regarding your vehicle’s eligibility for certain charges. However, it is your sole responsibility to verify that this information is accurate, up-to-date, and that your vehicle complies with all relevant regulations and charges. Carr is not liable for any errors or omissions in the vehicle compliance data provided within the app, nor for any fines or penalties incurred due not up to date compliance presented in the app.

3.3 Car History Report

Carr provides car history reports that offer an overview of a vehicle’s history. This information is sourced from third parties, and Carr does not guarantee the accuracy or completeness of the information provided. You are solely responsible for how you use this information. Carr encourages users to use these reports to help in their decision-making process and to consult additional sources or experts if necessary. Carr disclaims any liability in connection with errors, omissions, or misinterpretations of the data provided in the report. The information Carr provides is based solely on our data available at the time of purchase of the report. Carr is not responsible for how users choose to use this information.

3.4 Valuation Report

Carr provides valuation reports that offer an estimated value of a vehicle. This valuation is based on various factors and is not a guarantee of the actual market value of the vehicle. You should always consult with a professional for an accurate valuation. It is essential that users understand that the value indicated in the report is approximate and should be used as a guide only. Users should verify this valuation against current market prices at the date the report was purchased in order to make more informed decisions about transactions or negotiations involving the vehicle. Users should be aware that market prices may vary and that external factors may influence the actual value of the vehicle.

3.5 Payment Processing

Carr uses Stripe to process payments for paid features. By using these features, you agree to Stripe’s terms and conditions. You may choose to pay by debit or credit card, Apple Pay, or Google Pay. You may choose to save your payment details for future use, which will be securely stored with Stripe. Carr is not responsible for any issues arising from payment processing through Stripe.

3.6 Subscriptions

Some of Carr’s paid features may be offered on a subscription basis. By subscribing to a paid feature, you agree to pay the recurring subscription fee as described in the App. Subscription fees will be charged automatically to your chosen payment method at the beginning of each billing cycle. You may cancel your subscription at any time through the App or by contacting Carr customer support. Cancellations will take effect at the end of the current billing cycle, and you will not be charged for subsequent cycles.

3.7 Refunds

Carr does not offer refunds for paid features or subscriptions, except as required by law or in Carr’s sole discretion. If you believe you are entitled to a refund, please contact Carr customer support for any assistance.

3.8 Changes to Fees

Carr reserves the right to change the fees for paid features or subscriptions at any time. Any changes to fees will be effective immediately upon posting on the App or notification to you. Your continued use of the paid features or subscriptions following the posting of any changes constitutes your acceptance of such changes.

4. Third-Party Services and Links

4.1 External Links

The App may contain links to third-party websites or services, including those related to tyres, insurance, and car parts. These links are provided for your convenience only, and Carr does not endorse or control these third-party websites or services. You acknowledge and agree that Carr is not responsible for the availability, content, or accuracy of these third-party websites or services.

4.2 Third-Party Terms and Policies

Your use of any third-party website or service accessed through the App is governed by the terms and conditions and privacy policies of that third party. You should review those terms and policies before using any third-party website or service. By using our app to access third-party services, you agree to their terms of privacy policy and terms and conditions.

By using the App to access third-party services, you expressly agree to be bound by their terms and conditions and privacy policies. This includes, but is not limited to, services related to Tyres, insurance, and car parts.

4.3 Disclaimer for Third-Party Services

Carr is not responsible for the availability, quality, or safety of any Third-Party Services. We do not endorse any Third-Party Services and are not liable for any damages or losses arising from your use of such services. You use Third-Party Services at your own risk and should review their terms and conditions and privacy policies before using them.

5. User-Generated Content

5.1 License to Carr

By submitting or posting any content on or through the App, you grant Carr a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media, for the purposes of operating and improving the Services, promoting the App, and for any other purpose as permitted by these Terms and our Privacy Policy. This includes the right to use your data for data analysis and machine learning purposes.

5.2 Prohibited Conduct

You agree not to engage in the following activities:

  • Submitting or posting any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libellous, invasive of another’s privacy, hateful, racist, discriminatory, or otherwise objectionable.
  • Misusing the App for any fraudulent or unauthorised commercial purposes.
  • Attempting to bypass or compromise the security measures implemented within the App.
  • Engaging in any behavior that Carr deems to be harmful, disruptive, or detrimental to the App, its functionality, or its users.

5.3 Content Removal

Carr reserves the right to remove any content that violates these Terms or is otherwise objectionable. You acknowledge that Carr does not pre-screen content, but that Carr and its designees shall have the right (but not the obligation) in their sole discretion to refuse or remove any content that is available via the App.

6. Intellectual Property Rights

6.1 Ownership of App and Content

The App and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof), are owned by Carr, its licensors, or other providers of such material and are protected by United Kingdom and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

By using any third-party logos or trademarks within the App, you acknowledge and agree that Carr is not impersonating or claiming to be affiliated with the owners of such logos or trademarks. Any use of third-party logos or trademarks is solely for informational or reference purposes and does not imply any endorsement, sponsorship, or affiliation unless explicitly stated.

6.2 User License

These Terms allow you to use the App for personal, non-commercial purposes only. You are prohibited from reproducing, distributing, modifying, creating derivative works of, publicly displaying, publicly performing, republishing, downloading, storing, or transmitting any material from the App, except in the following cases:

  • Your computer may temporarily store copies of materials in RAM incidental to accessing and viewing those materials.
  • Your web browser may cache files automatically for display enhancement purposes.
  • You may print or download one copy of a reasonable number of pages from the App for your personal, non-commercial use, provided you do not further reproduce, publish, or distribute them without written consent from Carr.

Carr grants you a limited, non-exclusive, non-transferable, and revocable license to use the App and Services for personal, non-commercial use, subject to these Terms. This license is effective until terminated by you or Carr. Your use of the App and Services must comply with these Terms. You may not transfer, sublicense, or assign this license or the rights granted herein without prior written consent from Carr. Any attempt to transfer, sublicense, or assign this license without consent will be null and void.

You acknowledge that you are being granted a license to use the App and Services, and no ownership rights are being transferred to you. This license is subject to compliance with these Terms and may be revoked by Carr at any time without notice or liability.

6.3 Restrictions on Use

You must not:

  • Modify copies of any materials from this site.
  • Use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text.
  • Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from this site.
  • Access or use for any commercial purposes any part of the App or any services or materials available through the App.

If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the App in breach of the Terms, your right to use the App will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title, or interest in or to the App or any content on the App is transferred to you, and all rights not expressly granted are reserved by Carr. Any use of the App not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark, and other laws.

7. Disclaimers and Limitations of Liability

7.1 Accuracy of Information

Carr strives to provide accurate and up-to-date information through the App. However, we do not warrant or guarantee the accuracy, completeness, or reliability of any information on the App. You acknowledge that any reliance on such information is at your own risk.

7.2 Third-Party Services

Carr is not responsible for the performance, accuracy, or reliability of any third-party services accessed through the App. We do not endorse any third-party services and are not liable for any damages or losses arising from your use of such services.

7.3 No Warranty

The App and Services are provided “as is” and “as available” without any warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Carr does not warrant that the App or Services will be uninterrupted, error-free, or secure.

7.4 Indirect Damages

In no event shall Carr be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the App or Services; (ii) any conduct or content of any third party on the App; (iii) any content obtained from the App; or (iv) unauthorised access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.

7.5 Limitation of Liability for Paid Services

To the maximum extent permitted by law, Carr’s total liability to you for any damages or losses arising out of or in connection with your use of the paid features or subscriptions, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the amount you paid to Carr for the specific paid feature or subscription in 1 month preceding the claim.

8. Indemnification

8.1 User Indemnification

You agree to indemnify, defend, and hold harmless Carr, its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against all claims, losses, liabilities, expenses, damages, and costs, including reasonable lawyers fees, arising out of or in connection with (i) your use of or inability to use the App or Services; (ii) your violation of these Terms; (iii) your violation of any rights of another; or (iv) your conduct in connection with the App or Services.

9. Termination and Suspension

9.1 Termination by User

You may terminate your account at any time by following the instructions in the App or by contacting Carr customer support. Upon termination, your right to use the App will immediately cease.

9.2 Termination by Carr

Carr may terminate or suspend your account at any time, with or without cause, and with or without notice. Upon termination, your right to use the App will immediately cease. Carr may also terminate or suspend your account if you violate these Terms or engage in any activity that Carr deems harmful or disruptive to the App or its users.

9.3 Suspension

Carr may temporarily suspend your access to the App or certain features of the App for any reason, including but not limited to maintenance, upgrades, or security issues. Carr will not be liable for any losses or damages arising from such suspension.

9.4 Effect of Termination

Upon termination of your account, you will no longer be able to access the App or Services. Any outstanding fees owed to Carr will remain due and payable. Carr may retain your data in accordance with our Privacy Policy.

10. Modifications to the App and Terms

10.1 App Updates

Carr may update the App from time to time to add new features, fix bugs, or improve performance. You agree to receive such updates as part of your use of the App.

10.2 Changes to Terms

Carr reserves the right to modify these Terms at any time. Any changes to these Terms will be effective immediately upon posting on the App. Your continued use of the App following the posting of any changes constitutes your acceptance of such changes.

10.3 Notice of Changes

Carr will provide you with notice of any material changes to these Terms through the App or via email. Your continued use of the App or Services after the effective date of the changes constitutes your acceptance of the updated Terms.

11. Governing Law and Dispute Resolution

11.1 Governing Law

These Terms and your use of the App shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

11.2 Dispute Resolution

In the event of any dispute arising out of or in connection with these Terms or the App, you agree to first attempt to resolve the dispute through good faith negotiations with Carr. If the dispute cannot be resolved through negotiation, the parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.

11.3 Alternative Dispute Resolution

Before initiating any legal proceedings, the parties agree to attempt in good faith to resolve any dispute arising out of or relating to these Terms through mediation administered by a mutually agreed upon mediator in accordance with the Centre for Effective Dispute Resolution (CEDR) Model Mediation Procedure. If the dispute cannot be resolved through mediation within 30 days, either party may initiate legal proceedings in the courts of England and Wales.

12. Severability

If any provision of these Terms is held to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms shall remain in full force and effect.

13. Entire Agreement

These Terms constitute the entire agreement between you and Carr regarding the use of the App and Services and supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and Carr.

14. Waiver

The failure of Carr to enforce any right or provision of these Terms will not be considered a waiver of those rights.

15. Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without Carr’s prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null and void. Carr may freely assign or transfer these Terms without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.

16. Force Majeure

Carr shall not be liable for any delay or failure to perform resulting from causes outside the reasonable control of Carr, including but not limited to acts of God, war, terrorism, riots, embargos, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

17. Notices

Any notices or other communications permitted or required hereunder, including those regarding modifications to these Terms, will be in writing and given by Carr (i) via email (in each case to the address that you provide) or (ii) by posting to the App. For notices made by e-mail, the date of receipt will be deemed the date on which such notice is transmitted.

18. No Joint Venture or Partnership

You agree that no joint venture, partnership, employment, or agency relationship exists between you and Carr as a result of these Terms or your use of the App.

19. Survival

All provisions of these Terms that should naturally continue to apply after termination will do so, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

20. Third-Party Rights

A person who is not a party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

21. Compliance with Laws

You agree to comply with all applicable laws, statutes, ordinances, and regulations regarding your use of the App and Services.

22. No Professional Advice

The information provided on the App is for general informational purposes only and does not constitute professional advice. You should not rely on this information as a substitute for, nor does it replace, professional advice.

23. Marketing Communications

By using the App, you consent to receiving electronic communications from Carr, including promotional emails, push notifications, and in-app messages. You may opt out of receiving promotional emails at any time by clicking the “unsubscribe” link in the email. You may also manage your push notification preferences in the App settings.

24. Referral Program

Carr may offer a referral program from time to time, allowing you to earn rewards for referring friends to the App. The terms and conditions of the referral program, if any, will be available in the App or on the Carr website.

25. Free User Services

Carr offers the following free services through the App:

  • MOT History: View your vehicle’s previous MOT dates, pass/fail status, and test numbers.
  • Petrol Nearby: Find petrol stations near your location.
  • Car Parts: View a range of partners and recommendations for car parts.
  • Insurance: View a range of partners and recommendations for car insurance.
  • Car Tyres: View a range of partners and recommendations for car tyres.
  • Stay Updated: Stay informed about new driving regulations and general updates.
  • ULEZ Checker: Check if your vehicle meets ULEZ emission standards.
  • Refer a Friend: Refer friends to the App and earn rewards.

The free services offered through the App are provided “as is” and “as available” without any warranty of any kind, either express or implied. Carr does not guarantee the accuracy, completeness, or reliability of the information provided through the free services. You acknowledge that any reliance on such information is at your own risk.

26. Viruses

Carr is not responsible for any viruses or other malicious code that may infect your device or computer because of using the App. You are responsible for maintaining appropriate security measures on your devices.

27. Data Protection

Carr is committed to protecting your privacy. Our Privacy Policy explains how we collect, use, and share your personal information. By using the App, you consent to the collection and use of your information as described in our Privacy Policy.

28. Apple and Android Specific Terms

If you are using the App on an Apple or Android device, you acknowledge that these Terms are between you and Carr only, and not with Apple Inc. or Google LLC (or any of their subsidiaries). Apple and Google are not responsible for the App or its content. You acknowledge that Apple and Google have no obligation to furnish any maintenance and support services with respect to the App.

You agree to use the App only in connection with an Apple or Android device that you own or control. You acknowledge and agree that Apple and Google have no obligation whatsoever to furnish any maintenance and support services with respect to the App.

29. Contact Information

If you have any questions or concerns about these Terms, please contact Carr at:
Email: support@car-r.com

Get the Car r app

Scan the QR code to download the app
or download via the link